Refund policy
We want you to love how they fit. If something is not right, we make returns and exchanges easy and free.
30-day window
You have 30 days from the date the carrier marks your order delivered to start a return or exchange.
Let us find your fit first
If the fit or size is not right, we would love to get you into the right pair. Before a refund, we will offer you an exchange for a different size or color. If an exchange does not work for you, we will refund you.
Returns are free
Every return and exchange is free. We provide a prepaid return label, so you never pay to send something back.
Condition
Try them on. That is the only way to know if they fit. To be returned or exchanged, an item must be:
- Tried on only, not washed or altered
- With the hang tag still attached
- Free of damage, marks, or odor
- The correct item from your order
Items that come back washed, altered, damaged, or without the hang tag do not qualify.
What to expect
- No restocking fee. We never charge one.
- Refunds go to your original payment method. We do not issue store credit, and we do not offer a discount in place of a return or exchange.
- Once we receive and inspect your return, we email you to confirm, then issue your refund or ship your exchange with tracking.
- We issue your refund within 10 business days of receiving your return. Your bank may take a few more days to post it to your account.
How to start a return
Start your return or exchange from your account here: Start a return. Follow the steps, print your prepaid label, and send it back to us.
Where returns go
Ship returns to: The Petite Standard, 16049 Baseline Avenue, Ste 1 #341, Fontana, CA 92336. Please use the prepaid label we provide so your return is tracked to us.
Questions
Email us any time at hello@thepetitestandard.co and we will take care of you.