Shipping policy
Free shipping, always
We offer free shipping on every order, with no minimum and no shipping fee. The price you see at checkout is the price you pay.
Where we ship
We ship within the United States only. We do not ship internationally at this time.
Carrier and tracking
Orders ship via FedEx. Once your order ships, we email you a tracking number so you can follow it to your door.
Processing time
We process and ship your order within 1-2 business days of your purchase. You will get an email with tracking as soon as it is on its way.
Delivery time
Delivery time depends on how far you are from our California fulfillment center. Once your order ships, FedEx typically delivers within:
- West Coast: 1-2 business days
- Central US: 3-4 business days
- East Coast: 4-5 business days
Pre-orders
We email you the moment your pair is on its way. Your card is not charged until it ships, and you can cancel any time before then at no cost. Once it ships, the delivery times above apply.
Cancelling a pre-order
You can cancel a pre-order any time before it ships. Because nothing is charged until your pair is on its way, cancelling costs you nothing and there is no refund to wait for.
If we cannot ship on time
If for any reason we cannot ship your order within the window stated above, we will notify you and give you the choice to keep waiting or to cancel your order for a full refund. If you cancel, we refund you in full to your original payment method within one billing cycle.
Because your card is not charged until your order ships, cancelling before it ships means you are simply not charged.
Wrong or undeliverable addresses
Please double-check your shipping address at checkout. If a package is returned to us as undeliverable because of an incorrect address, we will contact you to arrange reshipment.
Questions
Email us any time at hello@thepetitestandard.co.