Shipping policy
Effective date: October 16, 2026
Where we ship and what it costs
- United States. Shipping is free to every state except Alaska and Hawaii. There is no minimum order, and we do not add a shipping charge at checkout.
- Alaska, Hawaii, and the rest of the world. Customers from Alaska, Hawaii, and any other part of the world pay for shipping. The cost shows at checkout before you pay.
- Outside the United States. We ship with FedEx to the countries FedEx delivers to. Where we can ship follows FedEx's own rules and may change.
- US territories and military addresses. Our shipping for the first run does not cover US territories or military addresses (APO, FPO, DPO).
Duties and taxes on international orders
If your order ships outside the United States, you are the importer. Your country may charge duties, taxes, or customs fees when the parcel arrives. The customer pays those to the carrier or to their customs office. They are not part of our shipping price, and we cannot tell you the amount in advance.
Every price on our site is in US dollars. Your bank sets the exchange rate.
If a parcel is refused, or the duties are not paid, the carrier may send it back to us or hold it. We do not take returns on these orders, except for a damaged or defective product. Where the law gives a right to return, the customer pays the return shipping.
Carrier and tracking
Every order ships with FedEx. When your order ships, we email you a tracking number so you can track your delivery.
Lost or missing packages
If tracking shows your package as delivered but you cannot find it, please check around your door, your mailroom, and with neighbors. Packages sometimes show as delivered before they arrive.
If you still cannot find it, please email us at hello@thepetitestandard.co within 7 days of the delivered date, with your order number, so we can open a claim with FedEx in time. We will still review a report sent later.
If FedEx confirms that your package was lost or delivered to the wrong address, we will send a replacement or process a full refund to your original payment method.
Once FedEx delivers your package to the address on your order, the package is in your care. If it is taken after that, we will give you the tracking and delivery details you need for a report to FedEx and your local police.
Processing time
We pack and ship your order within 1 to 2 business days of your purchase.
Delivery time in the United States
We ship from California, so delivery time depends on how far you are from us. Once your order ships, FedEx usually delivers within:
- West Coast: 1 to 2 business days
- Central US: 3 to 4 business days
- East Coast: 4 to 5 business days
Alaska and Hawaii take longer, and FedEx sets the time.
Delivery time outside the United States
FedEx sets the delivery time for your country. It is usually longer than the times above, and customs checks can add days.
If we cannot ship on time
If we cannot ship your order inside the window above, we will email you. You can keep waiting, or you can cancel for a full refund. If you cancel, we refund the full amount to your original payment method within one billing cycle.
Canceling your order
You can cancel your order until we email you a tracking number. This includes orders going outside the United States.
To cancel, email us at hello@thepetitestandard.co. We make changes to an order, including a cancellation, only when the request comes from the email address on the order and includes the order number. If you no longer have access to that email, please contact us and we will confirm your identity another way. We will never ask for your card number, a password, or a sign-in code.
If we receive your email before we send your tracking number, we will cancel your order and process a full refund to your original payment method within one billing cycle. The refund includes any shipping you paid.
Once we email you a tracking number, your order can no longer be canceled. From then on, our Return and Refund Policy covers it, including where returns are free and where they are not available.
Your shipping address
Please check your shipping address at checkout. We ship only to the address on your order.
If you need a different address, email us from the email address on your order before we send your tracking number. We will cancel the order and process a full refund, so you can place it again with the right address. We do not change the address on an order that has already been placed.
We do not ship to package forwarding or reshipping services. If an order goes to one of these services, we may cancel it and process a full refund.
If a package comes back to us because the address was wrong, we will email you to set up a new delivery.
Questions
Email us any time at hello@thepetitestandard.co.